24 hour service
24 hour emergency plumbing
A member of our staff answers, not an automated line, for burst pipes, frozen lines and the kind of failure that will not wait until office hours.
Chapter 01
What 24 hour actually means here
It means a member of our staff picks up the phone at two in the morning the same as at two in the afternoon, not an automated system that takes a message and calls back on the next business day. That distinction matters more than it sounds like it should, because the moment you're standing over an active leak is exactly the moment an answering service is the least useful thing in the world. When you call, you talk to a person who can tell you what to do right now while a technician is on the way.
The Amanda Plumbing fleet of wrapped service vans lined up at the shop in Delaware, Ohio
What to shut off before we arrive
For a leak or a burst at a single fixture, look for the shutoff valve at that fixture first, usually under a sink or behind a toilet, and close it before anything else. If you can't find it or the water is coming from somewhere with no visible local shutoff, the whole house main is the next stop, and in most Delaware County basements that's near where the line enters the house, often close to the water meter or the pressure tank. Closing the main stops the flow everywhere in the house, which is the right move when you're not sure where else water might be moving.
If the leak is anywhere near a water heater or its electrical connection, kill power to the unit at the breaker before you do anything else around it. Gas units have their own shutoff at the appliance. Water and electricity together is the one combination worth being careful about even in an emergency.
Burst pipes and frozen lines, a real Central Ohio category
A hard freeze here is enough to split an exposed pipe, and it usually happens in the places you'd expect: an unheated crawlspace, a line running along an exterior wall, or a hose bib that wasn't shut off from the inside before winter. The pipe often doesn't fail while it's frozen, it fails when it starts to thaw and the water behind the ice has somewhere to go through a crack that formed while it was solid. If a line freezes but hasn't burst yet, that's still worth a call, because a slow thaw under close watch beats finding out the hard way at three in the morning.
Sudden pressure loss, and what genuinely waits until morning
A sudden, whole-house drop in water pressure with no visible leak usually points to something upstream of what you can see, a main line issue or a problem at the meter, and it's worth a call the same night if it comes with any sign of water where it shouldn't be. But not everything at 11pm is a true emergency, and we'll tell you that honestly on the phone. A slow drain, a running toilet that isn't overflowing, or a dripping faucet can wait for a normal appointment, and calling us out at 3am for something that can hold until morning costs you money you didn't need to spend. We'd rather tell you to go back to bed and see you tomorrow than run a truck out for a problem that isn't actually urgent.
Amanda Plumbing Sewer & Drain has run 24 hour emergency service out of Delaware, Ohio since 1995. Call (740) 369-5161.